Publicitate pe BizooJobs?
Click aici »
Congress Bookers is seeking for a Travel Agent/Trainee. As a Travel Agent/Trainee, you will be responsible for the successful completion of travel arrangements within CB and client guidelines, meeting the standards of excellent customer service.
You will delight the traveler/travel arranger and all CB clients:
? Responsible for the successful completion of travel arrangements within CB and client guidelines, meeting the standards of excellent customer service.
? Creates reservations for clients to include hotel and land services.
? Supports one or more accounts.
? Operates within detailed procedures under constant/close supervision.
? Receives direction and supervision from a range of positions, including but limited to the training liaison, training manager, lead travel counseilor, supervisor and/or manager.
? Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.
? Utilizes CB preferred vendors to maximize profit, and ensures compliance with the clients? travel policy.
? Adheres to CB standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures.
? Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
? Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
? Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
? Performs other duties as assigned.
We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:
? Student in tourism or geography
? No prior travel industry experience necessary
? Strong computer and keyboarding skills
? Ability to meet and maintain required performance standards
? Excellent customer service and communication skills required