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Our Global Customer Support is seeking Technical Support Representatives who are enthusiastic customer advocates interested in joining a growing global company The Technical Support team assists Embarcadero customers worldwide who rely on its products and solutions to help them build, optimize, and manage sophisticated database infrastructures powering a wide variety of enterprise applications.
? Provide frontline technical support ensuring customers have a positive experience with Embarcadero Technologies? Global Customer Support.
? Evaluate and troubleshoot customer issues while tracking details in the Customer Relations Management system.
? Communicate directly with customers to identify, reproduce, and resolve reported issues.
? Identify, replicate, and document customer reported product defects and enhancement requests.
? Develop and test workarounds when and if applicable.
? Interact with internal and external department resources for problem determination, resolution, and escalation.
? Keep up-to-date on technical aspects of Embarcadero?s products.
? Participate and articulate test cases for management and the product development team when necessary.
? Process incoming requests for license keys and customer-specific inquiries.
? Work independently to resolve customer issues.
? Efficiently manage individual request queue ensuring service level commitments are met.
? Develop a high-level understanding of Embarcadero Technologies? award-winning products.
Do you have experience working with relational databases on a variety of platforms? Are you passionate about helping customers and solving problems? Then Embarcadero Technologies is looking for you!
? Solid relational database skills in any of these databases:
o Oracle, DB2, SQL Server, or Sybase.
? Excellent troubleshooting and debugging skills.
? Strong customer service skills.
? Ability to professionally provide top level customer service to a diverse customer base.
? Excellent communication skills. Fluent in English, both written and verbal.
? Strong working knowledge of the Microsoft Office Suite including Outlook and Windows Platform Expertise.
? General knowledge of software design and implementation.
? Four-year university degree or sufficient relevant work experience.
? Multilingual- preferred German and French.
? Intermediate/Advanced knowledge of SQL, PL/SQL, DDL and DML
? Previous Technical or Customer base support (1-3 years)
What will we offer you:
? career opportunities
? professional and personal development trainings
? the opportunity to work with the latest technologies on the market
? competitive salaries
? sport activities
? central office with cafeteria, recreation room, etc.
? a development process that allows everybody to participate and share ideas
? a bounded team where work becomes fun