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- Catch incoming incidents (email and phone)
- Respond within agreed Service Level Parameters
- Receive and analyze incoming incidents and route them to Client?s experts via phone or e-mails
- Student or fresh graduate
- Minimum 6 months of experience
- Fluency in English and German
- The combination of Spanish and German - considered a plus
- Extensive technical knowledge of methods, procedures and functions within the work unit
- Excellent written and verbal communication skills
- Good typing speed
- Ability to analyze and solve technical problems
- Flexible part-time (4h/day)
- Multinational environment exposure
- Excellent TRAINING and LEARNING opportunities
- Your hard work and contribution never go unnoticed @ Wipro
- Rewards for each position is based on performance, potential, criticality and market value
- Your growth in the company will be complemented by your own self-development
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