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- The candidate will administer ITIL based Service Support processes like: Incident Management, Problem Management, Change Management and Configuration Management.
- He/she will provide trainings for functional teams to be sure that the processes are understood, followed and will collaborate with other functional areas Service Desk and Support Teams.
- He/she has to respond to new business activities like: demos,presentations and RFP responses.
- University degree (preferably Technical);
- Minimum 2 years experience in IT Operations Service and/or 2 years in ITIL Service Support Processes;
- ITIL Certification;
- very good English skills;
- Project Management methodologies.