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- Customer Relationships. Actively and personally develops appropriate customer relationships that will support the overall Account Plan, especially at a senior level. Develops a strong influence and coaching network within the customer and relevant partners
- Contractual Delivery. Manages resources to deliver contractual obligations and increasing levels of customer satisfaction. Manages contractual opportunities and risks. Identifies and escalates performance or cost issues within the organization until resolved
- Account Planning. Creates Account Plan according to company process and format. Provides management reports as required
- Identifying Sales Opportunities. Identifies customer business drivers and develops related opportunities for the Dynamic Infrastructure portfolio. Uses company processes and toolset to manage opportunity lifecycles to closure
- Best Practice. Ensures full compliance to company policy and best practice definitions
- Drives Customer Value. Identifies and implements innovative solutions to increase customer value & intimacy - Achievement of specified target which may include; Profit, Orders, Revenue, Order Intake and Customer Satisfaction
- Team performance, best practice compliance and motivation as measured by; customer feedback, Business Assurance review process, win/loss reports and account team surveys
- Measurable increased customer ROI through innovation
- Number of high-impact value-add ?political? and quality senior level customer relationships.
- Specialist university degree or equivalent education
- Track record of successful customer facing business development
- Achieving Together
- Influence & Impact
- Drive for Results
- Communication Skills
- Portfolio Knowledge
- Business Awareness.