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Persons for It support

Tipul ofertei
Full Time
Nivel cariera
Facultate
Salariu oferit
dupa interviu
Tara
Romania
Oras(e)
Bucuresti Bucuresti
Domeniile ofertei
IT Hardware, IT Software
Data introducerii
19-07-2010
Data actualizare
19-07-2010
Posturi disponibile
1 (La acest anunt au mai aplicat 0 persoane)

Descrierea postului

1. Answering calls in Romania time zone from 7 AM to 5 PM.
a. Act as a firs line support to Romania clients
i. Resolve known issues coming by mail and phone
1. Hardware
a. OBTC (PDA)
2. Software
a. OBTC (PDA)
b. Backoffice application
c. Data base
d. Interfaces (NAV Distiller and xml interface
e. Services
i. SQL
ii. TouchNet+
ii. Resolve new un-known issues or escalate to second line support at Infomatix or/and TouchStar
iii. Determinate if issue is on which application area and escalate to client if issue comes from client managed systems ( eg: NAV).
iv. Use Mantis to track issues
v. Provide feedback to client about issues status
vi. Update knowledge data base file with new issues and the way to resolve
vii. Keep a file with all incoming issues, requests and statuses,
viii. Weekly/Monthly activity reports, open issues etc will be provided and followed by reviews of new and known issues
2. Learn client systems
3. Perform daily/weekly/monthly maintenance tasks
4. Offer Support for releases of new application versions
5. Hardware configurations, checks and deliveries will be done on request by traveling to client premises
6. Add/remove users from SQL data base and assign roles for them
7. Add new user/company roles on request from client
8. Build ad-hoc reports/listings or exports from SQL data base on request

Please send your application to the e-mail address.

Cerinte

Good english, romanian knowledge.

Oferta (bonusuri, beneficii)

Axello