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? 1st level support for end-users in Europe, Middle East, Africa
? Collect, document and handle orders, inquiries, malfunctions and problems
? Handling of technical and user-specific questions
? Identification of problems, fault analysis and problem solving
? Documentation and presentation of new solutions.
? Basic knowledge of MS Office Products, SAP, Operating Systems, IT infrastructure
? Ability of cross-functional thinking
? Customer service and solution-oriented person
? Ability to work under pressure
? High degree of self-motivation
? Outstanding communication skills and pronounced capacity for teamwork
? Excellent knowledge (oral and written) of Business English as well as very good knowledge (oral and written) of one of the following languages: German, French.