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Customer Support & Compliance Officer with Spanish

Tipul ofertei
Full Time
Nivel cariera
Liceu, Scoala postliceala, Facultate
Salariu oferit
dupa interviu
Tara
Romania
Oras(e)
Bucuresti Bucuresti
Domeniile ofertei
Vanzari, Serviciu clienti
Data introducerii
22-03-2017
Data actualizare
22-03-2017
Posturi disponibile
6 (La acest anunt au mai aplicat 2 persoane)

Conditii de aplicare

Acest anunt este adresat cunoscatorilor de Limba Engleza

CV-ul tau nu indeplineste conditiile de aplicare. Editeaza Experienta si Educatia din Cv-ul tau »


Descrierea postului

-Answer calls, live chats and emails
-Research required information using available resources (Company's CRM)
-Manage and resolve client complaints
-Provide clients and prospects with product and service information
-Enter new client information into system and update existing client information
-Process orders, forms and applications
-Identify and escalate priority issues
-Route calls and chats to appropriate resource
-Identify fraudulent transactions and cancel them from further processing
-Ensure confidentiality of all information collected during investigation
-Resolve customer issues within the scope of existing service level agreements

Cerinte

-Excellent knowledge of Spanish - both spoken and written - is a must
-Good knowledge of English - both spoken and written - is a BIG plus
-Any other foreign language will be a BIG advantage
-Hard-working and positive
-Excellent communication skills and able to build rapport with the customer
-Experience from a similar call center role is desirable although specific in-house training will be given
-Ability and desire to learn new skills and tasks
-Able to work as part of a team contributing to the group's success
-Listening and problem solving skills
-Detail-oriented, organized, flexible
-Open, adaptable and willing to work in shifts

Oferta (bonusuri, beneficii)

- Attractive financial package
- Bonuses according to performance
- Private medical insurance and other benefits (discounts and vouchers to dental clinics, gyms and fitness clubs)
- Young and fast-paced working environment.
- Growth opportunities.
- Central location, near Universitate

Axello