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? 1st level support for end-users
? Collect, document and handle orders, inquiries, malfunctions and problems
? Handling of technical and user-specific questions
? Identification of problems, fault analysis and problem solving
? Documentation and presentation of new solutions.
? Basic knowledge of MS Office Products
? Ability of cross-functional thinking
? Customer service and solution-oriented person
? Ability to work under pressure
? High degree of self-motivation
? Outstanding communication skills and pronounced capacity for teamwork
? Excellent knowledge (oral and written) of English and Portuguese.
You will have the opportunity to:
- be part of a young and dynamic team;
- develop your career in a multinational company;
- participate in a training in order to develop your technical skills and knowledge and your comunication ability.