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Customer Service Advisor (French language)

Tipul ofertei
Full Time
Nivel cariera
Facultate
Salariu oferit
dupa interviu
Tara
Romania, France
Oras(e)
Bacau, Botosani, Iasi, Piatra Neamt, Suceava Bacau Botosani Iasi Piatra Neamt Suceava
Domeniile ofertei
Serviciu clienti
Data introducerii
01-04-2010
Data actualizare
01-04-2010
Posturi disponibile
1 (La acest anunt au mai aplicat 0 persoane)

Descrierea postului

Position located in Iasi

? undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
? accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
? proactive flagging incidents where no knowledge solution was found,
? meeting or exceeding the level of Service when responding to all incoming incidents,
? accurate and timely hand off to other resolving teams.

All documents must be submitted in English.
We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world?s most respected IT companies.

Cerinte

? Fluent French - both verbal and written, preferably with French accent; please don\\\'t apply if you don\\\'t qualify - your CV will be rejected
? good English language skills
? excellent verbal and written communication skills,
? professional telephone manner,
? basic experience in Windows NT/2000/XP, MS Office, MS based applications,
? basic technical support experience an advantage but not necessary,
? flexible, well-motivated team player, ability to work under pressure,
? available to work in shifts.

Oferta (bonusuri, beneficii)

All documents must be submitted in English to e-mail.

We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world?s most respected IT companies.

Axello