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Customer Service Advisor (French language)

Tipul ofertei
Full Time
Nivel cariera
Facultate
Salariu oferit
dupa interviu
Tara
Romania
Oras(e)
Iasi Iasi
Domeniile ofertei
Serviciu clienti
Data introducerii
29-01-2010
Data actualizare
29-01-2010
Posturi disponibile
1 (La acest anunt au mai aplicat 0 persoane)

Descrierea postului

? undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
? accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
? proactive flagging incidents where no knowledge solution was found,
? meeting or exceeding the level of Service when responding to all incoming incidents,
? accurate and timely hand off to other resolving teams.

All documents must be submitted in English.
We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world?s most respected IT companies.

Cerinte

? excellent French language skills both verbal and written,
? good English language skills
? excellent verbal and written communication skills,
? professional telephone manner,
? basic experience in Windows NT/2000/XP, MS Office, MS based applications,
? basic technical support experience an advantage but not necessary,
? flexible, well-motivated team player, ability to work under pressure.

Oferta (bonusuri, beneficii)

All documents must be submitted in English to recruitment.iasi.ro@capgemini.com .
We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world?s most respected IT companies.

Axello