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At Uber, providing amazing support that establishes trust for riders and driver partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating both riders and drivers.
What you'll do:
Be a passionate advocate for riders and drivers while answering any questions that come your way.
Deliver high-quality service across multiple support platforms (email, chat, phone)
Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
Triage issues and escalate them when necessary.
What you'll need:
Fluency in Romanian
Good English (B1/B2)
Curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
Proficiency using computers (typing, quickly navigating between various tools)
Excellent reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
Passion for helping others and creating support experiences that exceed users' expectations.
Skills for handling multiple issues at once to efficiently resolve a number of inquiries.
Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
Amenable to work time that is shift based totaling 40 hours per week (on rotating shifts basis)
A bachelor's degree or college experience preferred.
Base compensation + performance bonus
Private medical (covered by the company)
Uber credits (monthly allowance to spend on food delivery and rides)
Catered lunches and onsite snacks and drinks
Additional training and courses (clear career path)
Team building activities, company events
Relocation package (if you need to relocate to Poland for this role)
Friendly atmosphere, casual dress code