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Wipro (NYSE:WIT) is a $4.1bn global provider of IT Services, Outsourced R&D, Infrastructure Outsourcing, Business Process Services, and Business Consulting. With 25 years in the global delivery of technology services, Wipro is the world?s largest third-party provider of R&D services and the world?s first PCMM and CMMi level company.
Wipro is the first to perfect a unique quality methodology, the Wipro Way ? a combination of Six Sigma, Lean Manufacturing, Kaizen and CMM - to provide unmatched business value and predictability to our clients. Wipro?s formal structure for innovation has resulted in reusable frameworks, components, and IP that speeds time to market and reduces the cost of innovation for our clients.
Our commitment to listen to our clients and engage with them as partners for the long-term is a constant, resulting in a repeat business ratio of 96%. Wipro has won global recognition and awards for innovation and outsourcing excellence.
- Catch incoming incidents (email and phone)
- Respond within agreed Service Level Parameters
- Receive and analyze incoming incidents and route them to Client?s experts via phone or e-mails
- Student or fresh graduate
- Minimum 6 months of experience
- Fluency in English and German
- The combination of Spanish and German - considered a plus
- Extensive technical knowledge of methods, procedures and functions within the work unit
- Excellent written and verbal communication skills
- Good typing speed
- Ability to analyze and solve technical problems
- Flexible part-time (4h/day)
- Multinational environment exposure
- Excellent TRAINING and LEARNING opportunities
- Your hard work and contribution never go unnoticed @ Wipro
- Rewards for each position is based on performance, potential, criticality and market value
- Your growth in the company will be complemented by your own self-development
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