Senior Team Manager
- Tipul ofertei
- Full Time
- Nivel cariera
- Facultate, Entry-level Management, Middle-level Management, Top Management
- Salariu oferit
- dupa interviu
- Denumirea firmei
- Microsoft
- Tara
- Romania
- Oras(e)
- Bucuresti,
- Domeniile ofertei
- IT Software, IT Hardware
- Data introducerii
- 18-06-2009
- Data actualizare
- 18-06-2009
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La acest anunt au mai aplicat 152 persoane.
- Descrierea firmei
- Microsoft Corporation multinational computer technology corporation that develops, manufactures, licenses, and supports a wide range of software products for computing devices.
The Global Technical Support Centre (GTSC) located in Bucharest, provides high technical service and support for Microsofts European Enterprise and Development customers.
The center is part of Microsoft Global Support Operations and is staffed by highly skilled technical specialists in enterprise Platforms, Business and Developer Applications. - Descrierea postului
- For the Technical Support Centre Romania, Microsoft is looking for Senior Team Manager, with the responsibility for managing Technical Support Engineers. The centre will provide sophisticated technical service and support for Microsoft’s customers across Europe.
Main expectation from the ideal candidate is to have strong and proven people management skills, to be a leader by example and to succeed in making others great! This is why we are open to meet candidates from different functional areas.
JOB PROFILE
Effectively manage a Team and deliver against people goals
Responsible for making sure the team delivers the highest level of customer satisfaction
Responsible for consistency in operational planning and execution (performance and queue management, staffing, training etc.)
Owning Readiness planning and execution
Responsible for consolidation of metrics for Business Planning & Reviews
Responsible to conduct regular business reviews with all EMEA relevant people to their business
Responsible for managing Case Wellness in his team
Ensure resolution of problems
Manage critical or escalated issues to the full satisfaction of the customer
Ensure that the team is ready for support and service at any time
Have an overall knowledge of process flows and how they should work. Is able to measure, maintain and improve delivery processes. Take over process ownership. Train staff in all relevant processes
Ensure team understands job and business requirements and build team empowerment
Hiring and Staffing; Performance Management for the people under direct supervision
Regular Engineer coaching and ongoing development
Responsible for providing all relevant information to the Manager of the site to build the budget planning and mid-year-review results (staffing plans, results consolidation, budgets)
Ownership of projects. Lead in special projects in conjunction with other Microsoft departments - Cerinte
- Successful track record in managing people and business; 3+ years people management experience
Communication skills in Global environment
Ability to initiate and build good working relationships
Remote Management Skills
Knowledge of Budget Planning and Controlling
Knowledge / familiarity of product(s) / technologie(s) is an advantage
Fluency in English; French or German is a plus
Action oriented
Managing Systems and Processes
Setting Goals
Representing Microsoft
Building Team spirit
Negotiation and Conflict management
Developing people
Strategic Thinking - Oferta (bonusuri, beneficii)
- • In-depth training
• Exposure to Microsoft technologies
• Access to emerging products and technologies
• Developing a level of product knowledge well above the average system administrator
• Life insurance and medical program
• Lunch vouchers
• Mobile phone and laptop
• Competitive salary package
• For those out of Bucharest after one year possibility of working from home
Interested in this opportunity? Please submit your English application online to www.microsoft.com/emea/careers