Customer Service Specialist Level 1 (German)

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Descrierea firmei: WNS Romania is a member of the Global Network of WNS Global Services, one of the Leading Providers of Business Process Outsourcing and Technology Solutions.

We primarily service customers in the US, UK and in Continental Europe and offer careers in a high growth environment across a wide range of Industries, from Travel & Leisure, through Banking & Financial Services to Manufacturing & Retail. We have grown our revenues and our employee numbers by more than 30% annually in the last 5 years.

Our new delivery center was launched in Bucharest on the 15th of January, 2008.
Descrierea postului: Fluency in German and good command of English
Good manners and means of expression
Negotiation intuition and empathy
Experience in handling customers
Communication skills
More than one year professional experience in the services area
Proactive in solving day to day issues
Flexible approach
Team player
Cerinte: Handling return concerns
Providing package delivery information
Calculating price configuration for service offers
Providing quality and product information
Cross selling/up selling
Providing information regarding Loyalty programs
Handling questions on the group leader concept
Handling complaint management
Checking remaining credit
Updating the consultants’ account
Handling the resignation of a consultant
Oferta (bonusuri, beneficii)